About us
Built on respect
Crown Resolution Group Ltd works with businesses across the United Kingdom on outstanding accounts — and we resolve them by treating every customer as an individual, never as a number on a spreadsheet.
Fair · Lawful · Accountable
Respect. Resolve. Recover.
The three words on our crest are the order we work in. Recovery is the outcome — it only happens after a customer has been treated with respect and given a fair way to resolve their account.
Respect
No threats, no pressure tactics, no repeated calls — in fact, no cold calls at all. Communication happens through secure written channels and, where needed, appointments booked by you.
Resolve
Everyone’s circumstances are different. Talk to us about your options, question the account, or tell us you’re struggling — every query pauses further contact while we look into it.
Recover
Fair treatment produces sustainable outcomes. Our clients recover what they are owed, and customers close their accounts knowing exactly what they paid and why — with formal confirmation at the end.
How we operate
Every account is verified first
Before we contact anyone, the account passes a validation and compliance review: the balance, the paperwork, the limitation position and any indicators of vulnerability or dispute. Accounts that don’t pass are reviewed by a person, not a machine.
Security is not optional
Account information is only shown to someone who has both the email address we hold and the customer’s private reference. Data is encrypted in transit and at rest, every sign-in is logged, and our audit trail cannot be edited — by anyone.
Specialists for difficult situations
Vulnerability, bereavement, insolvency and complaints are handled by trained specialists with the authority to pause contact. If you tell us something is wrong, chasing stops while we investigate.
Accountable for how we work
We handle personal data under the UK GDPR and the Data Protection Act 2018. If you are ever unhappy with us, our complaints procedure is published and every complaint is investigated and answered in writing.
Ready to resolve your account?
Sign in with your email address and customer reference — it takes under a minute.